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HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h - for P/N: P19562R-B21, P19563-291, P19563R-B21, P19564-291, P19564R-B21, P37151-B21, R1G01A
HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h - for P/N: P19562R-B21, P19563-291, P19563R-B21, P19564-291, P19564R-B21, P37151-B21, R1G01A
Ražotājs
•HPE
Ražotāja kods
•HV6V2E
Artikuls
•1861586
Kopā pieejams (gab.)
•100
Tuvākā piegāde
•09.04.2026
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 4 Years
Technical support - remote diagnosis - 4 Years
Technical support - visual remote guidance - 4 Years
New releases update - 4 Years
Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 4 Years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 4 Years
Designed For
P/N: 879512-B21, 879513-B21, 879514-B21, 879515-B21, 879516-B21, 879517-B21, 879517R-B21, P19562-291, P19562-B21, P19562R-B21, P19563-291, P19563-B21, P19563R-B21, P19564-291, P19564-B21, P19564R-B21, P35519-291, P35519-B21, P35520-291, P35520-B21, P37151-B21, R1G01A