HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: P40455-B21, P40456-B21, P40457-B21, R0U60A, R0U61A, R4T11A, R4T12A, R4T13A, R4T14A

Parts and labour

On-site

3 years

4 hours

24 hours a day / 7 days a week

Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 3 years Technical support - remote diagnosis - 3 years Technical support - visual remote guidance - 3 years New releases update - 3 years Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 3 years Defective media retention - 3 years

P/N: 840369-291, 840369-AA1, 840369-B21, 840369R-B21, 840370-291, 840370-AA1, 840370-B21, 840370R-B21, 840371-AA1, 840372-S01, 840373-S01, 840374-S01, 841730-B21, 841730R-B21, 870740-S01, 875797-B21, 875807-291, 875807-AA1, 875807-B21, 875807R-B21, 880173-AA1, P02872-291, P02872-AA1, P02872-B21, P02872R-B21, P02873-291, P02873-AA1, P02873-B21, P02873R-B21, P02874-291, P02874-AA1, P02874-B21, P02874R-B21, P11794-AA1, P11795-AA1, P21271-291, P21271-AA1, P21271-B21, P21272-AA1, P24442-AA1, P40455-B21, P40456-B21, P40457-B21, Q9A07A, Q9H03A, Q9J04A, R0U60A, R0U61A, R4T11A, R4T12A, R4T13A, R4T14A