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HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - response time: 4 h - for P/N: P36135-291, P39380-291, P40428-B21, P40717-291, P40717-B21, Q9V07B, R7E81A
Ražotājs
•HPE
Ražotāja kods
•HS7Z4E
Artikuls
•1861613
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 5 years
Technical support - remote diagnosis - 5 years
Technical support - visual remote guidance - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 5 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 5 years
Defective media retention - 5 years
Designed For
P/N: 868703R-B21, 868704R-B21, 868705R-B21, 868706R-B21, 868710R-291, 875773-S05, 875774-S05, 875784-B21, 875785-B21, 879938-291, P01945-S01, P01946-S01, P01947-S01, P01948-S01, P01949-S01, P01950-S01, P01951-S01, P01952-S01, P02149-001, P02149R-001, P02462-291, P02462-B21, P02462R-B21, P02463-291, P02463-B21, P02463R-B21, P02464-291, P02464-B21, P02464R-B21, P02465-291, P02465-B21, P02465R-B21, P02466-291, P02466-B21, P02466R-B21, P02467-291, P02467-B21, P02467R-B21, P02468-291, P02468-B21, P02468R-B21, P02483-AA1, P02484-AA1, P02485-AA1, P02486-AA1, P02487-AA1, P05524-291, P05524-B21, P05524R-B21, P06419-291, P06419-B21, P06419R-B21, P06420-291, P06420-B21, P06420R-B21, P06421-291, P06421-B21, P06421R-B21, P06422-291, P06422-B21, P06422R-B21, P06423-291, P06423-B21, P06423R-B21, P11983-AA1, P13271-B21, P19714-B21, P19715-B21, P19716-B21, P19717-B21, P19717R-B21, P19718-B21, P19719-B21, P19720-B21, P19720R-B21, P20172-291, P20172-B21, P20172R-B21, P20174-291, P20174-B21, P20174R-B21, P20182-291, P20182-B21,
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