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SOTI Standard Support - Technical support - for MobiControl - 1 device - must be purchased with perpetual licence, 12 months minimum for new purchase - phone consulting - 1 month - 8.5x5 - response time: 1 h
Manufacturer
•DATALOGIC
Reference
•ZSSOTISTDMTC
Article
•1771673
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 month
Response Time
1 hour
Service Availability
8.5 hours a day / 5 days a week
Software Title
MobiControl
Installation Type
Locally installed
Licence Qty
1 device
Licensing Details
Must be purchased with perpetual licence, 12 months minimum for new purchase
Service & Support
Phone consulting - 1 month - response time: 1 hour availability: 8.5 hours a day (9:00 AM - 5:30 PM) / Monday-Friday - severity critical / serious ¦ Phone consulting - 1 month - response time: 24 business hours availability: 8.5 hours a day (9:00 AM - 5:30 PM) / Monday-Friday - severity degraded ¦ Phone consulting - 1 month - response time: 48 business hours availability: 8.5 hours a day (9:00 AM - 5:30 PM) / Monday-Friday - severity minimal ¦ E-mail consulting - 1 month - response time: 48 business hours availability: 8.5 hours a day (9:00 AM - 5:30 PM) / Monday-Friday - severity critical / serious ¦ Web support - 1 month - response time: 48 business hours availability: 8.5 hours a day (9:00 AM - 5:30 PM) / Monday-Friday ¦ New releases update - 1 month
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