HPE Pointnext Tech Care Basic Service - Extended service agreement - parts and labour - 4 years - on-site - 9x5 - response time: NBD - for P/N: P18603R-B21, P18604R-B21, P18605R-B21, P18606R-B21, R4K99A, R4L00A, R4L01A, R7E82A
HPE Pointnext Tech Care Basic Service - Extended service agreement - parts and labour - 4 years - on-site - 9x5 - response time: NBD - for P/N: P18603R-B21, P18604R-B21, P18605R-B21, P18606R-B21, R4K99A, R4L00A, R4L01A, R7E82A
Manufacturer
•HPE
Reference
•HV6N0E
Article
•1861620
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Technical support - phone consulting - 4 Years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - knowledge base access - 4 Years
Technical support - remote diagnosis - 4 Years
Technical support - visual remote guidance - 4 Years
New releases update - 4 Years
Extended service agreement - parts and labour - 4 Years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Product info support - web support - 4 Years
Extended service agreement - parts and labour - 4 Years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Designed For
P/N: P15535-B21, P15735-B21, P18603-291, P18603-B21, P18603R-B21, P18604-291, P18604-B21, P18604R-B21, P18605-291, P18605-B21, P18605R-B21, P18606-B21, P18606R-B21, P18608-B21, R4K99A, R4L00A, R4L01A, R7E82A