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HPE Pointnext Tech Care Critical Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - repair time: 6 hours - for P/N: P36183-291, P36183-B21, P40636-B21, P40637-B21, P40638-B21, Q9V04D, Q9V05E, Q9V06E
Manufacturer
•HPE
Reference
•HS7S7E
Article
•1861602
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Product info support - web support - 3 years
Technical support - outage management - 3 years
Designed For
P/N: 867960R-B21, P01880R-B21, P01938-S01, P01939-S01, P01940-S01, P01941-S01, P01942-S01, P01943-S01, P01944-S01, P02721-AA1, P02722-291, P02722-AA1, P02722R-B21, P02723-291, P02723-AA1, P02723R-B21, P03629-291, P03629-AA1, P03629R-B21, P03630-291, P03630-AA1, P03630R-B21, P03631-291, P03631-AA1, P03631R-B21, P03632-291, P03632-AA1, P03632R-B21, P03633-291, P03633R-B21, P03634-291, P03634R-B21, P03635-291, P03635-B21, P03635R-B21, P05520-291, P06453-291, P06454R-291, P06454R-B21, P06455-291, P06455R-B21, P08310-B21, P08311-B21, P08312-B21, P08313-B21, P19176-291, P19176-B21, P19176R-B21, P19177-291, P19177-B21, P19177R-B21, P19178-291, P19178-B21, P19178R-B21, P19179-291, P19179-B21, P19179R-B21, P19180-291, P19180-B21, P19180R-B21, P19765-B21, P19766-B21, P19766R-B21, P19767-B21, P19768-B21, P19769-B21, P19770-B21, P19771-291, P19771-B21, P19771R-B21, P19772-291, P19772-B21, P19772R-B21, P19773-291, P19773-B21, P19774-291, P19774-B21, P19774R-B21, P19775-291, P19775-B21, P19775R-B21, P19776-291, P19776-B21,
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