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HPE Pointnext Tech Care Critical Service with Defective Media Retention - Extended service agreement - parts and labour - 5 years - on-site - 24x7 - repair time: 6 hours - for P/N: P40455-B21, P40456-B21, P40457-B21, R0U60A, R0U61A, R4T11A, R4T12A, R4T13A, R4T14A
Manufacturer
•HPE
Reference
•HS8H8E
Article
•1861479
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - remote diagnosis - 5 years
New releases update - 5 years
Product info support - web knowledge base access - 5 years
Technical support - remote monitoring - 5 years
Defective media retention - 5 years
Designed For
P/N: 840369-291, 840369-AA1, 840369-B21, 840369R-B21, 840370-291, 840370-AA1, 840370-B21, 840370R-B21, 840371-AA1, 840372-S01, 840373-S01, 840374-S01, 841730-B21, 841730R-B21, 870740-S01, 875797-B21, 875807-291, 875807-AA1, 875807-B21, 875807R-B21, P24442-AA1, P40455-B21, P40456-B21, P40457-B21, Q9A07A, Q9H03A, Q9J04A, R0U60A, R0U61A, R4T11A, R4T12A, R4T13A, R4T14A
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