HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: P26897R-B21, P26898-B21, P26898R-B21, R1Q17B, R3J34A, R3J34AR, R6M68A, R6M69A

Parts and labour

On-site

3 years

4 hours

24 hours a day / 7 days a week

Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 3 years Technical support - remote diagnosis - 3 years Technical support - visual remote guidance - 3 years New releases update - 3 years Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 3 years

P/N: 878612-B21, 878612R-B21, 878613-B21, 878613R-B21, 878614-B21, 878614R-B21, 878615-B21, 878615R-B21, 878616-B21, 878617-B21, 878618-B21, 878619-B21, 878712-291, 878712-AA1, 878712-B21, 878712R-B21, 878714-291, 878714-AA1, 878714-B21, 878714R-B21, P00325-S01, P00326-S01, P00327-295, P00328-375, P05887-291, P05887-B21, P05887R-B21, P09707-291, P09707-AA1, P09707-B21, P09708-291, P09708-AA1, P09708-B21, P09708R-B21, P11747-291, P11747-B21, P11747R-B21, P11809-291, P11809-B21, P11809R-B21, P16690-291, P16690-B21, P16690R-B21, P16692-291, P16692-B21, P16692R-B21, P16693-291, P16693-B21, P16693R-B21, P16694-291, P16694-B21, P16694R-B21, P16710-B21, P16710R-B21, P26897-291, P26897-B21, P26897R-B21, P26898-291, P26898-B21, P26898R-B21, R1Q16A, R1Q17A, R1Q17B, R3J34A, R3J34AR, R6M68A, R6M69A