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HPE Pointnext Tech Care Essential Service - Extended service agreement - parts and labour - 4 years - on-site - 24x7 - response time: 4 h - for ProLiant ML350 Gen10 Special Server
Manufacturer
•HPE
Reference
•H40H5E
Article
•1861389
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 4 Years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 Years ¦ Technical support - remote diagnosis - 4 Years ¦ Technical support - visual remote guidance - 4 Years ¦ New releases update - 4 Years ¦ Technical support - phone consulting - 4 Years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 4 Years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 4 Years
Designed For
HPE ProLiant ML350 Gen10 Special Server
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