HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: P18603R-B21, P18604R-B21, P18605R-B21, P18606R-B21, R4K99A, R4L00A, R4L01A, R7E82A
HPE Pointnext Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h - for P/N: P18603R-B21, P18604R-B21, P18605R-B21, P18606R-B21, R4K99A, R4L00A, R4L01A, R7E82A
Manufacturer
•HPE
Reference
•HV6M3E
Article
•1861568
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
Product info support - knowledge base access - 3 years
Technical support - remote diagnosis - 3 years
Technical support - visual remote guidance - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 3 years
Defective media retention - 3 years
Designed For
P/N: P15535-B21, P15735-B21, P18603-291, P18603-B21, P18603R-B21, P18604-291, P18604-B21, P18604R-B21, P18605-291, P18605-B21, P18605R-B21, P18606-B21, P18606R-B21, P18608-B21, R4K99A, R4L00A, R4L01A, R7E82A